Emotional Intelligence in Tourism and Hospitality

Emotional Intelligence in Tourism and Hospitality

Author: Erdogan Koc

Publisher: Cabi

ISBN: 178639832X

Category: Emotional intelligence

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Emotional intelligence (EI) is the capability to recognize one's own emotions and those of others. The use of emotional information guides thinking and behavior, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of EI of employees in tourism and hospitality establishments is vital. This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees.
Emotional Intelligence in Tourism and Hospitality
Language: en
Pages:
Authors: Erdogan Koc
Categories: Emotional intelligence
Type: BOOK - Published: 2019 - Publisher: Cabi

Emotional intelligence (EI) is the capability to recognize one's own emotions and those of others. The use of emotional information guides thinking and behavior, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees
Emotional Intelligence in Tourism and Hospitality
Language: en
Pages: 164
Authors: Erdogan Koc
Categories: Business & Economics
Type: BOOK - Published: 2019-04-16 - Publisher: CABI

Books about Emotional Intelligence in Tourism and Hospitality
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Language: en
Pages: 244
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Categories: Business & Economics
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