Hospitality and Service

Hospitality and Service

Author: Harry Katzan Jr.

Publisher: iUniverse

ISBN: 9781663215789

Category: Travel

Page: 134

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This book is a continuation of the study of service for beginning students of the subject and for persons that just want to know what it is. It is easy reading, suitable for a travel read or a beach read. It could serve as a source book for a person writing a bachelor’s thesis. It could be useful for a manager whose service employees are not performing up to par. Millions of dollars are wasted every year by businesses, even though, they are first rate, their hospitality people act like unruly rascals. How do you start a service business? I wouldn’t like to start one or bring one back after the misery of the pandemic world we have experienced in the past few years. What about the next few years? Politicians are constantly under fire, because they are perceived to be concerned with their own well being, instead of their constituency. What kind of service is the media providing, when they produce fiction rather than fact? Look at advertising and professional sports. Do you believe any of that stuff they produce in the way of news. This book is for the youngster who asks what his mother or father does all day. Do they just push people around, or do they help people achieve their true worth to the business or organization they represent. What about the car dealer that is constantly scrambling around for new business? What about some of the new stuff in business technology? Do we even know what we don’t know? This book is for all of the above. I sincerely hope the book is a service to you. The Author December 17, 2020
Hospitality and Service
Language: en
Pages: 134
Authors: Harry Katzan Jr.
Categories: Travel
Type: BOOK - Published: 2020-12-28 - Publisher: iUniverse

This book is a continuation of the study of service for beginning students of the subject and for persons that just want to know what it is. It is easy reading, suitable for a travel read or a beach read. It could serve as a source book for a person
Quality Services and Experiences in Hospitality and Tourism
Language: en
Pages: 336
Authors: Liping A. Cai, Pooya Alaedini
Categories: Business & Economics
Type: BOOK - Published: 2018-10-19 - Publisher: Emerald Group Publishing

This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.
Advances in Hospitality and Leisure
Language: en
Pages: 240
Authors: Joseph S. Chen
Categories: Business & Economics
Type: BOOK - Published: 2010-07-07 - Publisher: Emerald Group Publishing

Delivers refreshing insights from a host of scientific investigations pertaining to hospitality, leisure, and tourism while rendering an academic forum to stimulate discussion on literature, contemporary issues and various trends essential to theory advancement as well as professional practices from a global perspective.
Current Issues in Hospitality and Tourism
Language: en
Pages: 666
Authors: A. Zainal, S.M. Radzi, R. Hashim, C.T. Chik, R. Abu
Categories: Technology & Engineering
Type: BOOK - Published: 2012-08-22 - Publisher: CRC Press

Globally the hospitality and tourism industry is evolving and undergoing radical changes. The past practices are now advancing through the rapid development of knowledge and skills acquired to adapt and create innovations in various ways. Hence, it is imperative that we have an understanding of the present issues so that
Managerial Competence Within the Hospitality and Tourism Service Industries
Language: en
Pages: 256
Authors: John Saee
Categories: Business & Economics
Type: BOOK - Published: 2006-09-27 - Publisher: Routledge

This book examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, editor Saee examines the cross-cultural implications of planning: workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing. Incorporating well-structured discussion, this book demonstrates an