The Psychology of Customer Care

The Psychology of Customer Care

Author: J. Lynch

Publisher: Springer

ISBN: 9780230375321

Category: Business & Economics

Page: 274

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This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.
The Psychology of Customer Care
Language: en
Pages: 274
Authors: J. Lynch
Categories: Business & Economics
Type: BOOK - Published: 1992-01-20 - Publisher: Springer

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for
Psychology of Relationship Banking
Language: en
Pages: 240
Authors: James Lynch
Categories: Business & Economics
Type: BOOK - Published: 1996-08-14 - Publisher: Woodhead Publishing

Jim Lynch's latest book focuses on one of the major threats to the banking industry - customer defection. The tradition of customers remaining loyal to their banks is fast disappearing. The economic and social threads which linked banker and client have become frayed and easily broken by recession and other
The Psychology of Customer Service
Language: en
Pages: 139
Authors: Brian Jude
Categories: Customer relations
Type: BOOK - Published: 2006 - Publisher:

Books about The Psychology of Customer Service
Advances in the Psychology of Justice and Affect
Language: en
Pages: 292
Authors: David De Cremer
Categories: Psychology
Type: BOOK - Published: 2007 - Publisher: Information Age Pub Incorporated

Advances in the Psychology of Justice and Affect presents a collection of chapters written by leading scholars attempting to illuminate the developing trends in explaining and understanding the role that affect plays in justice and vice versa. The book comes at a particular fitting time as it is recognized that
Customer Loyalty and Success
Language: en
Pages: 292
Authors: J. Lynch
Categories: Business & Economics
Type: BOOK - Published: 1995-06-19 - Publisher: Springer

This new book focusses upon customer care in relation to Human Resource Management issues and strategic planning. It addresses the objective of customer loyalty and retention in relation to business success and shows how this can integrate a company's strategy with regard to Marketing, Human Resource Management, Quality and Management